If you want to communicate 1on1 with your Customers you can use WhatsApp by clicking on the chat message in the "Live Event Management" tab.
- Navigate to the respective session and go to the "Live Event Management" tab
- Find the chat message or user that you want to speak to
- Click on the name of the user and you will be redirected to WhatsApp
- You can now communicate with the users via WhatsApp
Note: this only works if their mobile number is a WhatsApp account.
Need help? Contact our support team or write us at email@example.com